Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without receiving authorization from us first, as this may delay your refund.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item and helps us manage inventory effectively. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to clearance items, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information to help you make an informed decision.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Our customer service team is available to help you navigate the return process and address any issues you may encounter.