At Lenstradestudio, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned in its original packaging
- Proof of purchase or order confirmation must be provided
- Items damaged due to misuse or improper handling are not eligible for return
Return Process
To initiate a return, please contact our support team at:
Email: [email protected]
Please include:
- Your order number
- Product name
- Reason for return
- Photos of the item if damaged or defective
Our team will review your request within 2–3 business days and provide return instructions.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds are processed within 5–10 business days after inspection
- Since we operate with Cash on Delivery (COD) only, refunds will be issued through a mutually agreed method with the customer
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to provide a replacement or refund where applicable.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer handling
- Products returned after the 7-day return window
- Items missing original packaging or accessories
Exchange Policy
If you wish to exchange an item, please contact us within 7 days of receiving your order. Exchanges are subject to product availability.
Shipping Costs for Returns
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: [email protected]